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Orders
How do I place an order?
Choose your product, select the size or option and add it to your basket. Review your items and quantities in the basket, then continue to checkout to confirm your delivery address, shipping and payment details.
Can I change or cancel my order?
Email us as soon as possible with your order number and the change you need. We will check what is possible. Changes and cancellations cannot be guaranteed once an order is being processed or has been dispatched.
Where is my order confirmation?
Check the inbox and spam folder for the email address you used at checkout. If you still cannot find it, contact us with the name and email used for the order and the date you placed it. Please do not send full payment-card details.
Delivery & tracking
Do you deliver to my country?
Select your country or region before shopping. At checkout, enter your delivery address to see which delivery options are available for your order. Availability and shipping costs are confirmed before you place the order.
How long will delivery take?
Delivery time includes order processing and transit. Estimates depend on your destination and shipping service; see our shipping policy for the published guidance. These are estimates, not guaranteed arrival dates, and customs or carrier delays can add time.
How do I track my order or report a delay?
Look for the tracking information in your dispatch email, including your spam folder. If tracking is missing, does not work or your parcel seems delayed, email us with your order number and any tracking reference so we can look into it.
Returns & refunds
How do I request a return?
Email us with your order number and the item you would like to return before sending anything back. Our published return policy sets out the return window and conditions. Contact us for the correct return instructions; do not send the item directly to the manufacturer.
Can every product be returned?
Return eligibility depends on the product and its condition. Items generally need to be unused and in their original packaging. Exceptions apply to categories such as perishable food and certain health or personal-care products. Please check the full policy and contact us if you are unsure about your item.
What if an item arrives damaged or incorrect?
Email us with your order number and a description of the problem. Photos of the item and packaging, where possible, help us understand what happened. Keep the item and packaging while we review the issue and confirm the next steps.
When will I receive my refund?
After a returned item has been received and inspected, we will email you about the refund decision. Approved refunds are returned to the original payment method. Your bank or payment provider may need additional processing time. If a refund is missing, check with your provider and then contact us.
Payments & preferences
Which payment methods can I use?
Checkout shows the payment methods available for your order. The options can vary with your country, currency and device. Review the final currency and total before confirming payment.
Why do Shop Pay and wallet buttons vary?
Express checkout buttons depend on the payment methods enabled for the store, your browser or device and your payment preferences. You may see Shop Pay, another supported wallet or a standard checkout button. Continue to checkout to see the options available to you.
How do language, country and currency work?
Language and country are separate settings: language changes the storefront text, while country or region determines the available market and currency. Choose each setting separately and check the currency and total shown at checkout.
Product information
Where can I find ingredients and directions?
Open the Product details section on the product page. Ingredients, nutritional information, directions and other details appear in separate expandable sections where available. Check the size or variant you are buying, and read the product packaging before use.
How can I check whether a product is suitable for me?
Read the ingredients, allergen information, directions and warnings for the specific product. We can help you find product information, but cannot assess individual health needs. For questions about a health condition, pregnancy, medication or supplement use, ask a qualified healthcare professional.
How do I find products from a particular brand?
Open Brands and choose a brand to browse its range. Use the search within that brand to find a product, then narrow the results with the available filters. Check the product page for the current options and availability.
What do reference prices and price comparisons mean?
A brand reference price is the brand's published price, not a previous Skopenhagen selling price. Comparisons match the specific product and size, and prices or availability can change. The comparison service currently covers Finland in EUR; delivery charges may affect the final total.